Files and links (1)
CC BY V3.0, Open Access
Book chapter
User Perceptions and Virtual Reference Services
The Virtual Reference Experience: Integrating Theory into Practice, pp.43-61
Neal-Schuman
2004
Handle:
https://hdl.handle.net/2376/2293
Abstract
As academic librarians embrace the Internet as an appropriate medium for information exchange, communication, and instruction, college and university students are also becoming more familiar and comfortable with emerging technologies, including both synchronous and asynchronous tools. Acceptance of Web-based products that provide speed, convenience, and anonymity cannot, however, be assumed, especially in a non-recreational context. Based on survey and interview responses, this paper discusses actual usage patterns and behaviors, what users in an academic setting expected to receive from an Ask a Librarian service, and the implications these findings might have on future virtual reference projects.
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Details
- Title
- User Perceptions and Virtual Reference Services
- Creators
- LINDA JOYCE FREDERIKSEN (Author) - Washington State University, UNKNOWNJoel Cummings (Author)Lara Cummings (Author)
- Publication Details
- The Virtual Reference Experience: Integrating Theory into Practice, pp.43-61
- Academic Unit
- Libraries
- Publisher
- Neal-Schuman
- Identifiers
- 155570512X; 99900502707801842
- Copyright
- Creative Commons Attribution 3.0 Unported (CC BY 3.0) ; http://creativecommons.org/licenses/by/3.0/
- Language
- English
- Resource Type
- Book chapter