Dissertation
Does group member experience affect decision quality and user satisfaction with collaborative technology?: a study of the technology-group interaction process
Washington State University
Doctor of Philosophy (PhD), Washington State University
08/2008
DOI:
https://doi.org/10.7273/000005884
Abstract
Two goals of collaboration technology (CT) research are improved outcomes, like high decision quality, and continued systems use. Current CT designed and implementation practices seem to offer persistent support structures that help improve decision quality, but at the expense of system flexibility. This lack of flexibility may lead to a drop in user satisfaction, which would threaten continued system use. This study suggests an explanation for this phenomenon by referring to group interaction process (GIP), a premise of McGrath's time, interaction, and process (TIP) theory (1991). GIP states people's skills as well as perceptions/expectations of themselves and others change with experience. This study applies this theory in the context of CT by looking at the effects of an technological external support structure influencing GIP, technology-group interaction process (T-GIP). As system users learn to use the system, the support structures may not only be unnecessary, they may be an obstruction to performance and satisfaction. In this study, data is collected in a longitudinal experiment to capture the changes in the measures of performance and satisfaction over time. The findings of this study suggest that dynamic support structures within CT can both improve outcome and maintain high levels of satisfaction.
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Details
- Title
- Does group member experience affect decision quality and user satisfaction with collaborative technology?
- Creators
- Adam Douglas Benson
- Contributors
- Joseph S. Valacich (Chair)Traci J. Hess (Committee Member)Craig David Parks (Committee Member) - Washington State University, Office of the Provost
- Awarding Institution
- Washington State University
- Academic Unit
- Carson College of Business
- Theses and Dissertations
- Doctor of Philosophy (PhD), Washington State University
- Publisher
- Washington State University
- Number of pages
- 132
- Identifiers
- 99901055139401842
- Language
- English
- Resource Type
- Dissertation