Dissertation
Exploring the effectiveness of requirements elicitation process during information systems development: a multi-perspective approach
Washington State University
Doctor of Philosophy (PhD), Washington State University
08/2008
DOI:
https://doi.org/10.7273/000005799
Abstract
The aim of this dissertation is to explore the effectiveness of a mission critical activity within information systems development (ISD) - requirements elicitation (RE). The dissertation presents three articles that represent research conducted to explore and add to the cumulative knowledge about this important phenomenon in field of information systems. The first article takes an inductive Grounded Theoretical approach to build a process theory of requirements elicitation based on qualitative data obtained from a multinational information services organization. The process theory is embedded within a framework of knowledge transfer mechanisms and elaborates in depth the manner in which RE unfolds in multiple collaborative states between the diverse stakeholders of this process. The theoretical perspectives also provides a set of enablers and inhibitors that facilitate or impede the RE process. The second article focuses on one of the most critical actors of the requirements elicitation process and proposes a contingent theoretical model for understanding system analyst effectiveness. Specifically the article conceptualizes and elaborates on the nature of a gestalt fit construct analyst-problem fit. In addition the article also presents an illustrative strategy of how the gestalt fit perspective may be used to resource systems analysts to information systems projects. The third essay employs an innovative role-play simulation involving business students to provide empirical justification of the contingent gestalt fit based theory of analyst effectiveness. The findings of this study provide indications that analyst effectiveness is indeed contingent on analyst-problem fit. The findings of this study also results in an extension of analyst-problem fit, where the importance of consistency in level analyst capability dimension is emphasized. Overall the empirical findings suggest that a satisficing sufficiency-based strategy may be an effective approach for organizations to optimize their resource allocation issues.
Metrics
2 File views/ downloads
24 Record Views
Details
- Title
- Exploring the effectiveness of requirements elicitation process during information systems development
- Creators
- Suranjan Chakraborty
- Contributors
- Joseph S. Valacich (Chair)Saonee SARKER (Committee Member)Suprateek SARKER (Committee Member)Craig David Parks (Committee Member) - Washington State University, Office of the ProvostMark A. Fuller (Committee Member)
- Awarding Institution
- Washington State University
- Academic Unit
- Carson College of Business
- Theses and Dissertations
- Doctor of Philosophy (PhD), Washington State University
- Publisher
- Washington State University
- Number of pages
- 169
- Identifiers
- 99901055136501842
- Language
- English
- Resource Type
- Dissertation