Journal article
Company information privacy orientation: a conceptual framework
Information systems journal (Oxford, England), Vol.25(6), pp.579-606
11/2015
Handle:
https://hdl.handle.net/2376/103625
Abstract
Contemporary organisations struggle to develop effective responses to the complex challenge of deploying sophisticated information technology systems in an era characterised increasingly by customer demands for privacy. In this paper, we develop a conceptual framework of Company Information Privacy Orientation that attempts to reconcile the differences between the organisation's information management objectives and its ethical and legal obligations to address customers' privacy. Control theory and justice theory are utilised to build an organisation‐level framework that is composed of a firm's ethical obligation to its customers, its customer information management strategy and its assessment of the risks to its business created by legal demands to provide customer information privacy. The four different types of company privacy orientation profiles that emerge from this conceptual framework are then discussed, along with implications for future research.
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Details
- Title
- Company information privacy orientation: a conceptual framework
- Creators
- Kathleen E Greenaway - Reid Here & Associates WellingtonYolande E Chan - Queen's UniversityRobert E Crossler - Mississippi State University
- Publication Details
- Information systems journal (Oxford, England), Vol.25(6), pp.579-606
- Academic Unit
- Management, Information Systems, and Entrepreneurship, Department of
- Number of pages
- 28
- Identifiers
- 99900546791501842
- Language
- English
- Resource Type
- Journal article