Journal article
Telephone communication in emergency cases: a training program for veterinary students
Journal of veterinary medical education, Vol.37(2), pp.130-135
2010
Handle:
https://hdl.handle.net/2376/113939
PMID: 20576901
Abstract
The purpose of this project was to evaluate the incorporation of a telephone communication exercise into the junior surgery laboratory at Washington State University. Subjectively, the communication component seemed to encourage greater student preparedness and participation or ownership of cases in the surgical laboratory. Simulated clients were asked to score students on specific tasks and give any specific feedback. Students evaluated themselves on identical material. Areas of communication most likely to result in disparity of scores between the client's evaluation and the student's self-assessment were related to the patient's aftercare. Student survey results were consistently positive in regard to the value of the telephone communications exercise. Communication training in the veterinary curriculum could benefit from identifying opportunities to further integrate client communication experiences into other courses or laboratory experiences.
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Details
- Title
- Telephone communication in emergency cases: a training program for veterinary students
- Creators
- Julie A Cary - Department of Veterinary Clinical Sciences, Washington State University College of Veterinary Medicine, Pullman, WA 99164-7060, USA. jcary@vetmed.wsu.eduKelly D FarnsworthSuzanne Kurtz
- Publication Details
- Journal of veterinary medical education, Vol.37(2), pp.130-135
- Academic Unit
- Veterinary Medicine, College of
- Publisher
- Canada
- Identifiers
- 99900548240601842
- Language
- English
- Resource Type
- Journal article