Journal article
The innovation development process of Michelin-starred chefs
International journal of contemporary hospitality management, Vol.19(6), pp.444-460
08/28/2007
Handle:
https://hdl.handle.net/2376/110485
Abstract
Purpose - This paper aims to compare and contrast the innovation process described by Michelin-starred chefs with existing theoretical innovation process models.Design methodology approach - Semi structured interviews with Michelin-starred chefs in Germany were conducted to better understand the underlying factors and dimensions that describe process practices. A sample of 12 Michelin-starred chefs awarded one, two or the maximum of three stars were interviewed about how they develop new food creations in their restaurants.Findings - Research results indicated that the development process of Michelin-starred chefs has similarities and differences to traditional concepts of new product development. Michelin-starred chefs' innovation processes do not include a business analysis stage and because of the simultaneity of production and consumption and the importance of human factors in service delivery, employees play a more important role in fine dining innovation than in other product innovation situations. Furthermore, Michelin-starred chefs' innovation processes do not implement an all-encompassing evaluation system.Research limitations implications - The study was conducted in only one country and on a small sample. Based on an analysis of the findings, the innovation development process of Michelin chefs can be broken down into seven main steps.Originality value - The present study expands the scope of hospitality innovation research and the findings have not only important implications for high-end restaurant settings but also other restaurant segments, and other hospitality service endeavors.
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Details
- Title
- The innovation development process of Michelin-starred chefs
- Creators
- Michael Ottenbacher - San Diego State University, San Diego, California, USARobert J Harrington - University of Guelph, Guelph, Canada
- Publication Details
- International journal of contemporary hospitality management, Vol.19(6), pp.444-460
- Academic Unit
- Hospitality Business Management, School of
- Publisher
- Emerald Group Publishing Limited
- Identifiers
- 99900547103901842
- Language
- English
- Resource Type
- Journal article