Skill standards for utility customer service representatives.

Report

Open access

Alan Hardcastle

WSUEEP, 12-077., Pacific Northwest Center of Excellence for Clean Energy; Washington State University. Extension Energy Program

12/2012

Handle:

https://hdl.handle.net/2376/5901

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pdf

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Public utilities--Employees--Training.

Electric industry workers--Training.

Customer services--Employees--Training.

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Title: Skill standards for utility customer service representatives.
Creators: Alan Hardcastle (Author)
Academic Unit: Publications, WSU Extension; WSU Energy Program
Series: WSUEEP; 12-077.
Publisher: Pacific Northwest Center of Excellence for Clean Energy; Washington State University. Extension Energy Program; Centralia, Washington; Olympia, Washington
Identifiers: 99900502894301842
Copyright: In copyright ; openAccess ; http://rightsstatements.org/vocab/InC/1.0/ ; http://purl.org/eprint/accessRights/OpenAccess
Language: English
Resource Type: Report